Welcome to SoccerShub’s FAQ section! As a performance-focused footwear retailer for athletes worldwide, we’ve compiled answers to the most common questions about our products, services, and policies. If you don’t find what you’re looking for, our athlete-advisors are always ready to help at [email protected].

Product Questions

Q: What types of performance footwear do you offer?
A: We specialize in high-performance footwear for various sports and activities, including:
  • Soccer cleats
  • Running shoes
  • Trail running footwear
  • Racing flats
  • Walking shoes
  • Sandals
  • Boots
Q: How do I choose the right size?
A: We recommend referring to our detailed size charts for each product. As performance footwear, our shoes are designed with sport-specific fits – soccer cleats may fit differently than running shoes. When in doubt, contact our athlete-advisors for personalized recommendations.
Q: Are your products authentic?
A: Absolutely! We source all our footwear directly from manufacturers and authorized distributors. Every pair we sell is 100% authentic performance gear.

Shipping & Delivery

Q: How long does shipping take?
A: We process orders within 1-2 business days. Delivery times then depend on your location and shipping method:
  • Standard Shipping ($12.95): 10-15 days via DHL/FedEx with full tracking
  • Free Shipping (orders over $50): 15-25 days via EMS with basic tracking
*Remote areas may experience longer delivery times
Q: Do you ship internationally?
A: Yes! We serve athletes in most countries worldwide, excluding some remote areas. During checkout, our system will confirm if we can deliver to your location.
Q: Can I track my order?
A: Absolutely. All orders include tracking:
  • Standard Shipping: Detailed tracking through DHL/FedEx
  • Free Shipping: Basic tracking through EMS
You’ll receive tracking information via email once your order ships.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. For defective items, we provide free returns – otherwise, return shipping costs are the customer’s responsibility.
Q: How long do refunds take?
A: Once we receive your return, we process refunds within 3-5 business days. The time it takes to appear in your account depends on your payment provider.
Q: Can I exchange my shoes for a different size?
A: We currently don’t offer direct exchanges. We recommend returning your original purchase (following our return policy) and placing a new order for the correct size.

Payment & Accounts

Q: What payment methods do you accept?
A: We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.

Customer Service

Q: How can I contact customer service?
A: Our athlete-advisors are available via email at [email protected]. We typically respond within 24 hours.
Q: What are your business hours?
A: Our team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Q: Where is SoccerShub located?
A: Our headquarters are at 2778 Whispering Pines Circle, Atlanta, US 68923. However, we serve athletes worldwide through our optimized delivery network.

Still have questions? Our team of athlete-advisors is ready to help you gear up for peak performance. Contact us at [email protected].