At SoccerShub, we engineer our footwear for championship-level performance, and we extend that same precision to our shipping and returns process. Whether you’re gearing up for the big game or just need reliable footwear, we’ve got you covered with clear policies and straightforward procedures.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive an email notification with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

Our returns policy is designed with the same precision as our cleats – straightforward, performance-driven, and focused on your satisfaction.

Our Return Promise

We offer a 15-day return window from the date you receive your order. To be eligible for return:

  • Items must be in original condition (unworn, with tags attached)
  • Original packaging must be included
  • Proof of purchase must accompany the return

Non-Returnable Items

For performance and hygiene reasons, we cannot accept returns on:

  • Customized or personalized cleats
  • Used or damaged footwear (except in cases of manufacturing defects)
  • Clearance items marked as “final sale”
  • Soccer cleats and racing flats that show signs of wear (due to performance integrity concerns)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear SoccerShub Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product Details:
– Product Name: [Product Name]
– Size: [Size]
– Reason for Return/Exchange: [Please specify]

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Our team will respond within 24-48 hours with:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • A prepaid return label (for US-based returns of defective items)

Step 3: Ship Your Return

Package your item securely and include all original contents. For international returns:

  • Use a trackable shipping method
  • Ship to: SoccerShub Returns, 2778 Whispering Pines Circle, Atlanta, US 68923
  • Clearly mark your RMA number on the package

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you via email about the approval status.

Refund Process

Approved refunds will be processed within 3-5 business days after we receive your return. Here’s what to expect:

  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For size exchanges or different product requests:

  • Follow the same return process above
  • In your email, specify the replacement item/size you prefer
  • We’ll ship your new item once we process the return (additional charges may apply for price differences)

Note: Exchanges are subject to product availability. If your preferred replacement is out of stock, we’ll issue a refund or offer alternatives.

Damaged or Defective Items

If you receive a damaged or defective product (rare, but we know even pros make mistakes):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedite your replacement

Performance Guarantee

We stand behind our products like a defender guards the net. If you’re not completely satisfied with your purchase’s performance, contact us – we’ll work to make it right.

For any questions about our Shipping & Returns policy, reach out to our customer service team at [email protected]. We’re here to help you stay at the top of your game.